Sandra & Grace Joburg is operated by PI-ecom, registered in the Netherlands (KvK 80191428), De Sint Pieter 3, 1509ZH Zaandam, Netherlands. Contact email: hello@sandragrace-joburg.co.za

1. Information We Collect

When you make a purchase or register on our store, we collect the following personal information: first and last name, email address, delivery address, phone number and payment details processed securely by our payment providers.

In addition, when you browse our site, we automatically collect technical information such as IP address, browser type, pages visited and time spent on the site, through analytics and tracking tools.

2. How We Use Your Information

We use your personal information for the following purposes: to process and manage your orders, to send you confirmations and updates about your purchase, to provide customer support, to send you marketing communications if you have given your consent, to improve our store and personalise your shopping experience, and to comply with our legal obligations.

3. Third-Party Tools We Use

Our store uses the following third-party tools that may collect and process your information:

Meta Pixel (Facebook): We use the Meta Pixel to measure the effectiveness of our advertising and to show you relevant ads. Meta may collect data about your behaviour on our store. You can view Meta's privacy policy at facebook.com/privacy/policy.

Klaviyo: We use Klaviyo to manage our email and SMS communications. If you subscribe to our newsletter or make a purchase, your data may be processed by Klaviyo. You can view their privacy policy at klaviyo.com/legal/privacy-policy.

WeTracked: We use WeTracked for conversion tracking and analytics on our store. You can view their privacy policy at wetracked.io.

dLocal: We use dLocal to process payments securely. Your payment details are processed by dLocal in accordance with their privacy policy at dlocal.com/legal/privacy-policy.

4. Cookies

Our store uses cookies to improve your browsing experience, remember your preferences and analyse site traffic. We use the following categories of cookies:

Essential cookies: These cookies are required for the website to function, including adding items to your cart and completing your purchase. These cookies cannot be disabled.

Personalisation cookies: These cookies remember your preferences to improve your experience on your next visit.

Marketing cookies: These cookies are used by us and our partners, including Meta (Facebook), to show you relevant ads based on your browsing behaviour.

Analytics cookies: These cookies help us understand how visitors use our site so we can improve it. We use WeTracked for this purpose.

You can manage your cookie preferences at any time via the cookie banner displayed on our website. You can also configure your browser to reject cookies, although this may affect the functioning of some sections of the store.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our store, such as payment processors, shipping services and marketing tools, always under confidentiality agreements and solely for the purposes described in this policy.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union, you have the following rights regarding your personal information: the right to be informed about how your data is collected and used, the right to access your personal information, the right to correct or update inaccurate information, the right to request deletion of your personal information, the right to object to the processing of your information, the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za, and the right to data portability. To exercise any of these rights, please contact us at hello@sandragrace-joburg.co.za

7. Security of Your Data

We take technical and organisational measures to protect your personal information against unauthorised access, loss or alteration. All payment transactions are processed through secure encrypted connections.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. Customer data is retained for a minimum period of 5 years in accordance with applicable legislation.

9. International Data Transfers

PI-ecom operates from the Netherlands. When you make a purchase in our store, your data may be transferred to and processed outside of South Africa. We ensure that such transfers are carried out with appropriate safeguards in accordance with applicable legislation, including POPIA.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by publishing the new version on this page with the date of the update.

11. Information Officer

In accordance with POPIA, the head of PI-ecom is designated as the Information Officer responsible for ensuring compliance with data protection obligations and handling all privacy-related requests. For any privacy-related queries or requests, please contact us at hello@sandragrace-joburg.co.za

12. Contact

If you have any questions about this privacy policy or about the processing of your personal data, please contact us at hello@sandragrace-joburg.co.za

Last updated: April 2026